Starting July 16, San Diegans will be able to call 988 and be connected to a trained counselor who can help them and connect them to services in the area where they live. This new service is in addition to the County’s Access and Crisis Line (ACL) at (888) 724-7240. With its launch, 988 will serve as the new nationwide phone number for connecting people to the National Suicide Prevention Lifeline, a national network of local crisis centers that provides free and confidential emotional support to people in a suicidal, mental health and/or substance use crisis, 24 hours a day, seven days a week in the United States. People can still call or text the National Suicide Prevention Lifeline at 1-800-273-8255.
Confidential and free of charge, the Access and Crisis Line offers support and resources countywide in over 200 languages from experienced counselors on all behavioral health, mental health and substance use topics, including substance use support services, crisis intervention, mobile crisis response services, suicide prevention and mental health referrals.
During the initial rollout, calls and texts made to 988 will be connected to a local crisis call center based on the phone number the call is made from and the capabilities of the call center.