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2019-2024 NCFPD, Customer Service/Social Media Specialist 

The purpose of this grant is for the Fallbrook Regional Health District (Health District) to participate in a 50% cost-sharing collaboration with North County Fire Protection District (NCFPD) for 50% of a full-time Customer Service/Social Media Specialist each fiscal year starting July 1, 2019, through June 30, 2024. The agreement is for a $30,000.00 Health District cost-share portion per year.

A Customer Service/Social Media Specialist is integral to the Districts’ community outreach goals and performs social media, customer service, and clerical duties necessary for the daily operation of NCFPD and the Health District’s administrative headquarters and assists with administrative duties, as assigned by supervising staff. Serves as a communication specialist for the Districts, creating, observing and responding to social media conversations within the community across a variety of platforms including Facebook, Twitter, Instagram, YouTube, and others using relevant and appropriate media formats. Generates, edits and publishes daily content that builds meaningful connections and encourages community members to take action; optimizes pages within each platform to increase the visibility of the Districts’ social content; promotes programs and events through the use of promotional materials, elicits community and organizational support for assigned programs and projects, researches, analyzes and evaluates new service delivery methods and techniques; monitors and updates website(s) as needed.

The Customer Service/Social Media Specialist will not only contribute to administrative efficiency, but also increase the Districts’ visibility across the Bonsall, De Luz, Fallbrook, and Rainbow communities and county.


Contact the NCFPD Social Media Specialist/Customer Service:
Jen Koester, MA